Community Help Desk

Community Help Desk

Community Help Desk

Our Community Help Desk is a vital resource dedicated to supporting local, homeless and low-income families in need of food, diapers, hygiene products, and supportive service referrals. We strive to provide immediate assistance, ensuring that everyone has access to the basic necessities they require for survival and dignity.

At our Community Help Desk, we understand the pressing needs faced by those experiencing homelessness or struggling with financial instability. Every month, we assist over 245 homeless families, making a tangible impact on the lives of those facing hardship. This amounts to serving over 11,300 individuals each year! This remarkable achievement is made possible through the generosity and collaboration of various stakeholders, including The Edelstein Foundation and other dedicated members of our community. Their support enables us to sustain and expand our services, reaching more individuals and families who require assistance.

To access our Help Desk, individuals must present valid identification from select cities, including Upland, Ontario, Montclair, Rancho Cucamonga, Claremont, and Pomona. We are committed to serving our local community while also ensuring fair and equitable distribution of resources. Therefore, clients within our service area can utilize our services once every 30 days, allowing us to assist as many people as possible while maintaining our ability to meet ongoing needs.

Walk-In Services

Whether you're seeking support with essential resources or supportive service referrals, our dedicated team is here to assist you. Don't hesitate to visit us during our walk-in hours, which are Tuesday-Friday from 9am-12pm and 1-5pm. We're here to help meet the needs of the families we serve.

  • Families visiting for services can receive a bag of non-perishable food items to help alleviate food insecurity. Additionally, depending on availability, we also provide fresh produce to further support nutritional needs. Our goal is to ensure that families have access to nourishing food options.

  • We recognize the significance of maintaining personal hygiene, especially for families facing housing challenges. We offer a range of essential hygiene products to support individuals and families in upholding their cleanliness and well-being. From toiletries to sanitary items, our aim is to provide dignity and comfort amidst difficult circumstances, ensuring that everyone in our community has access to these fundamental necessities.

  • We understand the importance of caring for the needs of infants and toddlers. We offer a diapers and wipes service to assist families facing financial constraints in accessing these essential items. Our goal is to alleviate the burden of diaper and wipe expenses, ensuring that every child in our community can stay clean and healthy.

  • Our Help Desk team is able to provide a No Fee ID Card Eligibility Verification exclusively to clients who are experiencing homelessness and complete a CDBG Public Service Intake Form. Forms must be submitted to the DMV by the individual for processing and expire after 90 days of receipt.

  • Our agency continues to fulfill clothing needs thanks to a partnership with A Lot of Good Thrift Store. Help Desk clients in need of clothing may request vouchers for themselves/their household. Availability of vouchers is on a first come, first serve basis.

  • Our Help Desk can refer clients to the PAIR Team. PAIR works 1-on-1 with high-need individuals (homeless, suffering from mental health issues, seniors, etc.) from San Bernardino County who need access to clinical, behavioral, or social support at no cost.

  • Check back later for updates.